Yesterday morning, I'm on the internet and it suddenly stops working. I HATE satellite internet. It is SUCH a pain. So I groan and do a billion things to try to make it work. I turn it off, try a different user, etc. Still not working. Then I gathered together my courage and called the internet people.
Much to my dismay, I spoke to a man with a foreign accent. Groaning inwardly, I wondered if the company even HAD people who spoke decent English. Naturally, because I can't understand the guy, I spend a ton of time asking him to repeat himself. At various points during the conversation, he put me on hold. His music was obnoxious. After going through a series of things with him, he decided to transfer me to the advanced people. Here we go again...
The second guy actually sounded like he was from the US, so I was greatly relieved. While on the phone with him, he had me do the exact same steps as I did with the first guy. I had to listen to his music, too, and it was short and repeated itself a lot. I was ready to pull my hair out. After spending a great deal more time on the phone, he told me that he was going to do some stuff and to check my computer in a half hour to see if the internet was working.
I say ok and get ready to hang up the phone. Appalled, I realize I was on the phone for over an hour. During the half hour, I spend time on the phone with a friend discussing how to get a flight for her son (guy in my youth group) so he can be home for Christmas. Of ALL the days for my internet not to be working. I tell her I'm hoping to have my internet working soon and we'll try to get things straightened out. I go check the computer again. No internet.
I'm about ready to kill the computer, the internet modem, and everything else. I call the advanced people again. ANOTHER guy with an accent. I'm ready to die. This guy asks the SAME questions and has me do the SAME things as the first two guys (and he even puts me on hold...I hated his music, too, BTW). Finally, he says to turn off the computer and to check it in 45 minutes. I thank him and hang up, after being on the phone for another half hour.
I checked back in 45 minutes and it was working, much to my shock and thanks. However, I think it's ridiculous that I have to spend that much time on the phone with them. I have to do this like...once a month. It wouldn't be so bad if I could actually UNDERSTAND the people. Thus, I'm feeling extremely computericidal.
the guy was maybe pakistani or indian, if he wasn't, i'd be glad
regardless, it's happened to most of us but it sucks royally when you have something to do on the net.
"I'm more like a fool for soul and passion....
I watch crash, and realize that we all survivors
no religion or race, whatever describe us." -Forever Begins, Common
http://www.progressiveu.org/012450-old-and-gold-times-change-my-immigran...
Yeah, it was really annoying. It's really frustrating to be having to spend so much time when we spend so much money on the service in the first place.
RESPECT LIFE
http://progressiveu.org/blog/respectlife
"It is poverty to decide that a child must die so that you may live as you wish."
~Mother Teresa
Are you living outside the US or in a remote area? Satellite internet is pretty expensive, no?
http://www.wowzone.com/monkey.htm
Remote area...as in REALLY remote. Yeah, it's a lot...it's $80 in comparison to $20 dial up...and it's almost as slow as dialup...we're about ready to just switch.
RESPECT LIFE
http://progressiveu.org/blog/respectlife
"It is poverty to decide that a child must die so that you may live as you wish."
~Mother Teresa
I used to own a computer store. I sold it when I started my ISP business. In both of those businesses I spent a lot of time talking to people with funny accents. I'm very computer literate and in most cases I had already tried everything that they were going to tell me to do.
I've spent many an hour doing about what you just described. One thing I've learned is that you don't actually have to do all those things they tell you to do. Maybe you do them the first time but when they transfer you to the second guy and he starts telling you to do the same stuff you JUST PRETEND to do it. If they tell you to reboot, you tell them you have and then you wait a suitable period of time and then tell them its ready. If they tell you to shut it off and wait 45 seconds you just pretend to do that stuff.
Once you've exhausted all that ridiculous stuff they generally dispatch a technician or send you a new one.
Hmm, that's interesting. So what's the point of it? To make you think that they're trying to help?
RESPECT LIFE
http://progressiveu.org/blog/respectlife
"It is poverty to decide that a child must die so that you may live as you wish."
~Mother Teresa
I have no idea what the point is.
If the first time you cycle power it does not fix the problem it is unlikely it is going to fix the problem on the third or forth time they ask you to do it.
If on the off chance it does come back to life on the third or fourth try what does that tell you? It tells me that something is defective and that you have an intermittent problem. I want them to send me a new one.
Oh, sorry...never mind, you basically answered it.
Well, we're having a tech guy come out today. Hopefully he'll fix the problem, cause otherwise, we're switching to dial-up *bleh*
RESPECT LIFE
http://progressiveu.org/blog/respectlife
"It is poverty to decide that a child must die so that you may live as you wish."
~Mother Teresa
You won't regret it =D
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"Put your best foot forward, just watch what you step in..."